A brief introduction to the Cluster ticketing system for support issues.
A simple survey tool allows customers of BFTV Cluster services to provide feedback to the various support teams. This tool is connected through the RT (Request Tracker) system which is heavily used by the cluster staff to track support issues and provide metrics in each of the functional areas.
OffIT Timelines and Who Does What - March 2013 (not verified) March 27, 2013
If you wonder about how long it should take to get that hard drive replaced and restored, here is a list of jobs and estimated times for completion.
OffBFTV Information Technology Support Team (not verified) April 27, 2012
The BFTV Information Technology Support Team is available to help with administrative, research and instructional computing needs. email@example.com