Computing

Request Tracker (RT) Introduction (not verified) September 16, 2015
A brief introduction to the Cluster ticketing system for support issues.

Mobile Device Security - Campus Policy

June 27, 2013
With the use of mobile devices continuing to grow in all aspects of university life, Information and Educational Technology (IET) is preparing to launch the next stage of the mobile device security campaign that we ran last year. The campaign encourages all members of the community to secure their smartphones and tablets by setting up a passcode and activating the time-out feature to lock the device if left idle for 20 minutes or more.
Request for Feedback about Proposed UC IT Accessibility Policy - By July 22 tfortis June 11, 2013
We write to invite you to review and submit comments about a proposed system-wide policy on information technology (IT) accessibility.
Satisfaction Survey Provides Feedback to BFTV Cluster Teams tfortis April 11, 2013
A simple survey tool allows customers of BFTV Cluster services to provide feedback to the various support teams. This tool is connected through the RT (Request Tracker) system which is heavily used by the cluster staff to track support issues and provide metrics in each of the functional areas.
IT Timelines and Who Does What - March 2013 (not verified) March 27, 2013
If you wonder about how long it should take to get that hard drive replaced and restored, here is a list of jobs and estimated times for completion.