Request Tracker (RT) Introduction (not verified) September 16, 2015
Satisfaction Survey Provides Feedback to BFTV Cluster Teams
April 11, 2013
A brief introduction to the Cluster ticketing system for support issues.
A simple survey tool allows customers of BFTV Cluster services to provide feedback to the various support teams. This tool is connected through the RT (Request Tracker) system which is heavily used by the cluster staff to track support issues and provide metrics in each of the functional areas.